Terms of service

1. These terms

This website is operated by Bronoir ("we", "us", "our"). By visiting trybronoireu.com, browsing it or placing an order, you agree to these Terms of Service, together with our Refund Policy, Shipping Policy, Terms of Sale, Privacy Policy and Legal Notice.

2. Using the store

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. You agree not to use the site for any unlawful purpose, not to attempt to gain unauthorised access to it, and not to copy, scrape or resell its content, images or product descriptions without our written permission.

3. Products, prices and availability

We do our best to show products, colours and materials accurately, but screens differ and small variations are normal. All prices are shown in the currency selected at checkout and include the cost of shipping. Prices, promotions and availability can change at any time before an order is placed. Offers such as multi-pair bundles are valid while displayed and while stock lasts.

4. Orders

Your order is an offer to buy. We may refuse or cancel an order — for example when a product is out of stock, when a price or description was published in error, or when we suspect fraudulent or abusive use — and in that case we refund you in full. A binding contract exists when we confirm despatch.

5. Health and fit

Health disclaimer

Bronoir shoes, insoles and accessories are consumer footwear products. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or condition. Comfort and grounding benefits described on this website reflect customer experience and product design, not medical claims, and individual results vary. If you have diabetes, neuropathy, circulatory problems, a foot injury or any other medical condition affecting your feet, consult a qualified healthcare professional before changing footwear.

6. Reviews, testimonials and content you send us

Customer photos, reviews and results published on this site are genuine individual experiences and are not a promise of the same outcome for everyone. If you send us a review, photo or comment, you allow us to publish it on the store and in our marketing, and you confirm it is your own content.

7. Intellectual property

The Bronoir name, logo, product designs, texts, images and layout of this site are protected and may not be used without our written permission.

8. Liability

Nothing in these terms limits our liability for death, personal injury caused by our negligence, or fraud. Otherwise, to the extent permitted by law, our liability in connection with an order is limited to the amount you paid for that order. We are not liable for delays caused by carriers, customs or events outside our reasonable control.

9. Changes

We may update these terms. The version published on this page when you place your order is the one that applies to it.

10. Governing law

These terms are governed by the laws applicable at our place of business. Nothing here removes the consumer rights you have under the law of your own country of residence.