Contact information

How to reach Bronoir

We run our support by email, so that every question is answered by a person who can see your order and follow it through to the end.

Email: support@trybronoireu.com

Response time: within 1 business day, Monday to Friday.

Online: trybronoireu.com

Before you write

Tell us your order number and, for a product problem, attach a photo. It lets us solve the case in the first reply instead of asking you for details.

What we can help with

• Where your order is: check Track Your Order first, then write to us if tracking has not moved for more than 15 business days after despatch.
• Sizing and fit advice before or after you buy.
• Changing an address, size or colour while the order is still being prepared.
• Refunds and warranty claims — see our Refund Policy.

We never ask for your full card number, your password or a payment outside our checkout. If you receive a message claiming to be from us and asking for that, it is not from us.