Privacy policy

This policy explains what personal data Bronoir collects when you visit or buy from trybronoireu.com, why we collect it, and what you can ask us to do with it.

What we collect

Order data: name, delivery address, email address, phone number when you provide one, order contents and payment status.
Payment data: handled by our payment providers. We never see or store full card numbers.
Device and usage data: IP address, browser, device type, pages viewed and referring site, collected through cookies and similar technologies.
Messages: the content of emails and chat messages you send us.
Marketing data: your email address if you subscribe to our newsletter.

Why we use it

To take payment, despatch your order and keep you informed about its delivery.
To answer your questions and handle refunds, warranty claims and complaints.
To detect and prevent fraud and abuse.
To measure and improve our store and our advertising.
To send marketing emails when you have asked for them. You can unsubscribe from any email, at any time.

Who we share it with

Only with the service providers we need to run the store: our e-commerce platform, payment providers, shipping and tracking partners, email and support tools, and analytics and advertising platforms. They may process your data only for us. We also share data when the law requires it. We never sell your personal data.

Cookies and advertising

We use cookies that are necessary for the cart and checkout to work, and analytics and advertising cookies that help us understand how the store is used and measure our campaigns. You can refuse or delete cookies in your browser settings, and where local law requires it you will be asked for consent before non-essential cookies are set.

How long we keep it

Order and invoice data for as long as accounting and tax rules require. Support messages for as long as needed to handle your case. Marketing data until you unsubscribe.

Your rights

You can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or stop using it for marketing. Write to support@trybronoireu.com from the email address used for the order and we will answer within 30 days. If you are in the EEA or the UK you may also complain to your national data protection authority.

International transfers

Our providers may process data outside your country, including outside the EEA. When they do, the transfer is protected by the safeguards required by applicable data protection law.